FAQs

Do you want to know more about extra?
You will find all the details regarding registration, earning, redeeming points and more right here.

General


How does eXtra work?
Once you, as the owner of an automotive aftermarket workshops or retailer, have registered, you can earn eXtra points by purchasing eligible products from participating Bosch resellers. In addition, special promotions may be offered throughout the year making it even easier to build your eXtra point balance.

These points can be redeemed for vouchers at leading online retailers.

What is the difference between eXtra and other loyalty programs?
eXtra is unique due to the broad range of products for which points can be earned. After registration, you will be able to earn eXtra points for every purchase of eligible Bosch automotive products throughout the year. Additional campaigns during the year make it even easier to increase your points balance and benefit from the large assortment of attractive rewards.

How do I contact the eXtra Customer Service Centre?
Regarding vouchers: Please create a ticket here: http://ergrcs.rewards-centre.com/supportwidgets/code_support_widget/91  You will receive a reply within 24 hours.

Regarding the programme, points, promotion: Please email extra-rewards@bosch.com

 

Register


Who can register for eXtra?
eXtra is open to all owners of independent automotive aftermarket workshops or retailers.

How do I register for eXtra?
To register for eXtra follow these steps:

      1.    Click on “Register” from the top menu.
      2.    Fill in the required data in the registration form.  Your email or tax ID will be your username.
      3.    You will receive an email to set your password. This confirms your account.

Why do I need to register my personal details?
By registering your personal details it helps us to better tailor communications, promotions and updates specifically for you.

Are there any membership fees?
No, registering for and participating in the eXtra loyalty program is free of charge.

How can I earn points?


How can I earn points?
You can earn eXtra points when you purchase eligible automotive aftermarket products from the participating Bosch resellers that you selected during the registration process.  These points can be redeemed for vouchers at leading online retailers. Points are uploaded on a monthly basis.
 
A list of all the products and their corresponding point value is located under the Eligible Products page.

Redeeming


What can I redeem my points for?
You can redeem your points for a broad selection of vouchers from leading retailers. You can view the catalogue after you have registered and logged-in.

Can I redeem my points for cash?
No, you cannot redeem your points for cash.

Will my collected points expire?
Yes, eXtra points credited to your account will expire after 18 months

You will be notified in advance if your points are about to expire. You will have plenty of opportunity to redeem your points in time.

Can expired points be reissued?
Unfortunately, expired points cannot be reissued. We apologize for any inconvenience.

When can I redeem my points for rewards?
After completing your registration, you can redeem points as soon as you have accumulated sufficient points on your account for the reward of your choice.

How can I place an order?
To place an order, please select your favourite reward(s) and add it to your shopping cart. Please keep in mind that you have to be logged in. The ordering process then starts automatically. Please verify that you are the owner of the business, check your email address the voucher will be sent to and click "Complete this Order". You will automatically receive an order confirmation including your order number. An email will also be sent to the email address on file with your order confirmation.

Is it possible to make an additional payment to get a reward that has a higher point value than available on the account?
No, additional payment is not possible at the moment. You can only redeem vouchers for which you have enough points.

Who do I contact if my order is incorrect?
If your order is incorrect, please create a ticket here: http://ergrcs.rewards-centre.com/supportwidgets/code_support_widget/91 and we will get back to you as soon as possible. 

My Account


I've forgotten my password. What do I have to do?
Please click here. On the next page, enter your e-mail address used for eXtra. An e-mail will be sent to you allowing you to set a new password.

How long will it take to activate my account?
Once you register, you will receive a verification email. Your account will be activated as soon as account verification has been completed.

When will eXtra points be credited to my account?
Points will be credited automatically to your account around 6-8 weeks after the month's end.

How do I change my password?
If you would like to change your password, sign into your account and go to Profile Data.

How do I see my points?
To see your points sign into your account with your username and password and go to Point History.

The address of my workshop has changed, how can I update this information?
In order to change your personal information sign into your account with your username and password and go to Profile Data.

Can I transfer my points to another account?
The security of your data and account are our utmost concern. For that reason, it will unfortunately not be possible to transfer points between accounts.

Technical Problems


Why are emails from eXtra displayed on my screen with errors in them?
The correct display of e-mails depends on the individual settings of your e-mail client/browser.

E-mails from eXtra are sent as multipart mail, i.e. in HTML and TXT format. If you are unable to view our formatted HTML mail correctly (i.e. broken images, strange size, missing texts), please change your browser settings to allow TXT e-mails only.

I am missing points. Where are they?
Please check your points on your account carefully. Points will be credited automatically to your account around 6-8 weeks after the month's end.
If you still think you are missing out on points, please contact extra-rewards@bosch.com

Data Protection
Please see our Privacy Policy for information on how your data is processed.
 

Termination


How can I terminate my participation in eXtra?
In order to close your account and terminate your participation in extra, please go to your Profile Data and click on "Delete account". Alternatively, you can terminate your participation by writing to extra-rewards@bosch.com

In order to enable us to process your account closure quickly and smoothly, please include in your account closure email/letter your participant name (with registered e-mail address) and the reason for closing your account.

How long will my data be stored after termination?
90 days after a termination all personal data is irrevocably deleted.